We will always strive to ensure that you receive only the highest quality products from us.
If you are not completely satisfied with your purchase we will be happy to replace the purchase if appropriate stock is available, or refund you subject to the terms below:
- Returns need to be placed within 7 business days of purchase.
- Goods returned must be unworn, unused and undamaged.
- Returned products should be properly packaged for transport, in original packaging the product was received in.
- Refunds will be processed only once returned goods have been received and inspected.
- Collections for returns are at the purchaser's cost, and will be deducted from any amount needing to be refunded.
If you have accidentally received the wrong product, or you have received a defective product please contact us and we will arrange for collection at no cost. Once the product and order have been inspected and verified the correct/intended product will be shipped to you, or a refund processed.
A product will not be considered defective if:
- There is visible wear and tear.
- Damage arising from improper product care.
- Damage arising from negligence or user abuse.
- Damage arising from alterations to the product.
- The specifications of the product do not meet your needs, despite being described in detail on site.